Terms & Conditions

 I. Preliminary clauses

  1. Landlord who wishes take advantage of this internet service is understood to have read and accepted the terms and conditions of the Use of Internet Service Regulations

  2. Landlord is understood as anyone who registers with the Service as a Landlord, i.e. anyone who intends to take advantage of the property rental agency services.

  3. Tenant is understood as anyone who registers with the Service as a Tenant i.e. anyone who intends to take advantage of the property booking agency services.

  4. These Regulations provide the terms and conditions, according to which a Landlord can make Property available through the Service, and sign a Rental Agreement with a Tenant.

  5. The Administrator is not a party to the property rental agreement but is only providing agency services. Contract agreements are signed directly between a Landlord and a Tenant.

II. Registration with the Service

  1. Registration with the Service is conditional on the following:

    1. making a declaration that all documents required and submitted to the Administrator shall be the identical copies of original documents.

    2. making a declaration that all data and information submitted to the Administrator are true.

    3. getting acquainted with the Use of Internet Service Regulations, Terms & Conditions and DotPay Payment Regulations.

    4. accepting the regulations mentioned in Section 1.3 above.

    5. making a declaration to the effect that a Landlord shall not contact a Tenant directly but only via the Service, until the booking fee is paid by the Tenant. Any attempts made by a Tenant to contact a Landlord should be redirected to the Service.

  2. Once the registration is completed, the Landlord shall submit the required identification documents via the system.

  3. The documents referred to in section 2 above are a copy of the Landlord’s ID (Polish dowód osobisty or passport), and in case of companies, a copy of the company entry in the commercial register.

  4. Each instance of data update, which requires new documents to be submitted to the Administrator, will be followed by the suspension of the Landlord’s account, until the new data confirmed in the new set of documents is reviewed.

III. Data entry regulations

  1. When entering property description, the Landlord shall follow the recommendations included in the Service instructions.

  2. The Landlord shall primarily use English for entering all data in the system.

  3. The Landlord shall in no way disclose in the published descriptions or e-mail correspondence, or via the Service, in any form or format, any data that would make it possible for a Tenant to contact a Landlord with the omission of the agency services provided by the Service. In particular, no proper names, addresses, internet page addresses, e-mail addresses, other names or surnames, or telephone numbers shall be disclosed, until a booking fee is paid by a Tenant.

  4. If a Landlord enters his own rules and regulations, particular to the services he has on offer, to the property description placed with the Service, it shall be entered at least in the English language.

  5. A Landlord can only rent out the entire property and not individual beds in the Property i.e. it is strictly required that the property is rented out as one and not divided into parts that are rented independently. A Landlord can take advantage of the option of renting out several Properties only if they are all situated in one building. The system allows for a ‘group rental’ option yet the apartments that are to be rented collectively (to a group of visitors) have to be located in the same building and not, for example, across the road from each other.

  6. In the property description, the Landlord shall enter a number of offered beds, specifying whether they are double or single. Any additional beds should be mentioned separately.

  7. In the tag ‘disabled facilities’, the Landlord shall provide up-to-date information about the provision of disabled facilities, and the Landlord is solely responsible for any difficulties that a Tenant might encounter in relation to the facilities not being in place or being in unsatisfactory condition.

IV. Landlord’s duties and responsibilities towards Tenants.

  1. A Landlord shall take special care in updating and amending any information presented to Tenant in the voucher.

  2. The Landlord shall hand over the key to the rented property to the Tenant, at the time and in the place specified in the information given in the voucher.

  3. On the arrival date, the Landlord shall ensure that the Tenant can contact the Landlord or the Property Administrator on at least one of the telephone numbers specified in the voucher.

  4. The Landlord shall make the Property available to the Tenant for the entire period specified in the confirmed booking.

  5. If the Landlord has published in the Service any details of customer service standards (e.g. office hours, the use of sauna or ski storage) no additional charges can be claimed for these services, unless it is clearly specified otherwise in the ‘additional charges’ section.

  6. The Landlord shall be fully accountable for failing to observe his duties and responsibilities, including giving wrong information in the voucher, failing to hand over the key to the Tenant at the time and in the place previously agreed, and also in case of any other negligence that might results in any Tenant’s claims towards the Service.

  7. Landlord shall bear financial and legal responsibility in any case where his negligence shall lead to a Tenant transferring to another accommodation. In such cases, the Landlord shall cover the costs of one night of the Tenant’s new accommodation, limited to 125% of the price of one night’s accommodation specified in the contract agreement between Landlord and Tenant.

  8. The Administrator shall not bear responsibility for any wrong or mistaken information or data included in the voucher or for a Landlord failing to hand over the key to a Tenant, at the time and in the place specified in the voucher, or for a Landlord’s failure to make Property available to a Tenant in the time specified in the confirmed booking.

V. Bookings

  1. The ‘Bookings’ tag contains the listing of Properties that the Landlord offers for rental, in the following formats:

    1. shortened

    2. normal

    3. full

  2. A Landlord may take advantage of the following types of booking:

    1. instant booking confirmation

    2. 24 hours booking confirmation

    3. 24 hours confirmation with 5 minute enhancement.

  3. Instant booking confirmation makes it possible for a Tenant to book without the additional need to confirm the availability of the Property with the Landlord. The Landlord shall be accountable, as specified in Section IV of these rules and regulations, for not making the Property available to a Tenant for the booked period.

  4. In case of 24 hours booking confirmation, a Landlord may reject the booking in the time required for confirmation without any further consequences.

  5. The Administrator shall have the right to remove a Landlord’s offer from the Service if the Landlord’s use of the booking rejection option is considered to be too frequent.

VI. Calendar

  1. The Calendar, further referred to as the Calendar, is the function of the Service which allows a Landlord to specify the availability of the Property.

  2. A Landlord shall manage the Calendar to update the availability of Property.

  3. The system makes it possible for a Landlord to make use of the following operations in the Calendar:

    1. Automatically marked full Calendar availability

    2. Blocking dates in a selected period

    3. Blocking dates in a selected period with the automatic unblocking of Calendar dates

    4. Marking ‘the arrival and departure dates’ which enables identifying specific days of the week in a given month as the beginning and the end of the Property rental period.

  4. The Administrator declares that in the option ‘the arrival and departure date’, the property search system will not select the Property, if in the search criteria the Tenant shall specify as the arrival date another date than that given by the Landlord.

VII. Deposit

  1. Apart from the booking fee, a Landlord may claim a deposit for covering the costs of any potential damage to the Property by a Tenant.

  2. The deposit is payable by Tenant to Landlord or the person in charge of Property.

  3. The return of deposit is regulated by the provisions of Section V of these regulations.

  4. Any additional deposit required in the situations of increased risk of damage to the Property is regulated by the provisions of Section X of these regulations.

VIII. Tenant’s departure, handing over the key, taking back the property, deposit return

  1. The Landlord shall take back the Property and check it for any possible damage in the presence of the Tenant.

  2. The Landlord shall bear the risk of failing to take back the property or check it for any possible damage in the presence of the Tenant.

  3. The Landlord shall come to the Property at the agreed time in order to take it back and return the deposit. If the Landlord does not agree the taking over time with the Tenant, he shall come to the Property address no later than at the time, specified in the Property regulations, when the Tenant is leaving the Property.

  4. A Landlord shall return the full deposit to a Tenant if no damage to the property has been noted.

  5. If the Property is in any way damaged, the costs of restoring the Property to its pre-rental condition shall be covered by deductions from the deposit. The remaining part of the deposit shall be returned to the Tenant.

  6. If a Landlord fails to appear at the Property at the time agreed with a Tenant, he shall transfer the deposit directly to the Tenant’s account within 7 days calculated from the Tenant’s departure date.

  7. The Administrator shall not mediate between Landlord and Tenant in deciding on the value of any damage incurred.

IX. Pricing

http://1.Principles of agreeing prices

  1. The price indicated by a Landlord in the Service includes the commission charged by the Administrator.

  2. The basic commission rate charged by the Administrator is 15% of the total price paid by a Tenant.

  3. A Landlord can influence the decision on the commission rates, to be set between 15-50%, depending on the additional services selected by a Landlord in the system.

  4. The rental price for 1 person is the same as the rental price for 2 people. In the advanced settings, a Landlord can set a different price for 1 or 2 people. When Property is rented out to one adult and one child, the system will not generate a discount price for the child.

  5. A Landlord shall guarantee the reduction of the rental price offered in the Service to the price levels offered by a Landlord in any other service, internet page or in other rental offers (the guarantee of the lowest price).

  6. The Administrator shall not interfere with the form or kind of account settlement between a Landlord and a Tenant, and shall in no way be accountable for the financial arrangements between the two parties.

2. The Administrator’s responsibility

The Administrator shall bear no responsibility for the mistakes made by a Landlord, especially with regards to the prices entered into the system. Moreover, the Landlord shall meet his booking obligations, even in cases of erroneously entered prices.

3.Landlord’s obligations towards the Administrator in case of booking rejection.

  1. In cases when a Landlord rejects a completed booking, he shall pay the penalty equal in value to the value of the booking, plus the additional 60EUR to the Administrator’s account within 7 days of rejecting the booking, without previous summons on the Administrator’s part.

  2. The penalty will automatically show in the system in the ‘administration’ section.

4. General principles for automatically system-generated prices

  1. Prices that are generated automatically, based on the data entered into the system by a Landlord, are considered to be confirmed by the Landlord.

  2. When entering pricing details into the system, a Landlord has the following choice of options:

  1. price decreasing during the week’ (price decreases with each following day of the booking, reaching the minimum level on the seventh day of tenant’s stay)

  2. price proportionately distributed throughout the week’ (price remains the same throughout the week)

  3. The Administrator bears no responsibility for the individual terms and conditions agreed between a Landlord and a Tenant with the use of the ‘price generator’ or any disputes that might arise in the process.

5. Generating and managing price reductions and increases

  1. A Landlord has the following choice of price reductions and increases available in the system:

  1. with each successive night

  2. first minute (automatic or manual)

  3. last minute (automatic or manual)

  4. for short stays in between other bookings, up to four days

  5. for children

  6. for high season (extra high)

  7. for low season (extra low)

  1. Entering into the system the appropriate values of reductions or increases, in the positions specified in section 1 above, results in the automatic reduction or increase of the Property rental prices.

  2. Once the values of price reductions or increases are entered in the system, the Landlord shall check with the Service that the automatic generating of prices, based on the data entered by the Landlord, produces correct results in every possible case and configuration. If the automatically generated figures are in any case or configuration wrong, the Landlord shall immediately made the appropriate corrections.

  3. The Administrator shall bear no responsibility for the erroneously entered values of price reductions or increases, resulting in the wrong price being generated by the system, with the effect of the financial expectations of the Landlord not being met.

  4. A Landlord shall take advantage of the price reduction and increase system at his own risk.

  5. The Administrator bears no responsibility for any wrong price calculation resulting from system errors.

X. Additional charges

  1. The system offers the option of introducing the following additional charges for the services specified in the ‘additional charges and deposits’:

  1. arrival on Sunday

  2. each hour of waiting for a delayed Tenant

  3. non-standard arrival or departure times

  4. standard arrival and departure hours have to be specified in the system if additional charges are to be levied. In all other cases, no additional charge can be collected by a Landlord.

  1. The Administrator bears no responsibility for any arrangements made between Landlord and Tenant outside of the System.

XI. Offering additional services

  1. The System offers the option of offering additional services to Tenants during their stay in Landlord’s property.

  2. Any additional services entered in the System will automatically appear in the range of services offered to Tenants.

  3. The Landlord shall check that the additional services offer he has entered is correct, immediately after entering the information on additional services to the System.

  4. The Landlord is responsible for the quality of services rendered.

  5. Landlord bears sole responsibility for the actual provision of the services reserved through the Service.

  6. The Administrator bears no responsibility for the quality of services or the non-provision of services actually booked through the Service.

  7. The Administrator reserves the right to remove a service from the System without giving any reason.

  8. If, in spite of the fact that a Tenant has paid the booking fee on time, the Landlord will fail to render the services reserved, the Landlord shall pay a penalty equal to the value of the reserved service, plus additional fee of 60EUR to the Administrator’s bank account, within 7 days of the supposed arrival date, without prior summons.

XII. Charges for additional services.

  1. A Landlord shall specify prices for additional services

  2. The price specified by a Landlord depends on:

    1. duration of service,

    2. type of service

    3. number of people who wish to take advantage of the service, which should not exceed the number of people accommodated in the Property.

XIII. High Risk Tenants

  1. A Landlord can charge an additional deposit in case of bookings by Clients that may be considered high-risk.

  2. A Landlord may take advantage of special filters in the instant booking section that will make it impossible to use this option for Clients considered to be high-risk.

  3. The System will automatically review the risk levels, based on the data entered by the Landlord.

  4. When the acceptable risk levels are exceeded the System will automatically convert the booking from instant booking to 24-hours confirmation booking.

  5. When the acceptable risk levels are exceeded, the system will automatically introduce in the Landlord’s information, displayed to high-risk Tenants, a note about the need to pay the additional deposit.

  6. The following high-risk tenant filters are available in the System:

    1. maximum number of people of the same sex

    2. minimum time between the time of booking and the arrival date

    3. minimum/maximum age of Tenants

    4. period when no instant confirmation booking can be made.

XIV Cancellation fees

  1. The system allows for defining booking cancellation fees.

  2. The fees may depend on the duration of booking and the cancellation times.

XV. Standard e-mails

  1. The Administrator makes certain standard e-mails available to a Landlord for facilitating communications between Landlord and Tenant.

  2. The Administrator shall bear no responsibility for any misunderstanding resulting from the use of standard e-mails.

  3. A Landlord shall bear sole responsibility for the use of standard e-mails available through the Administrator.

  4. The system makes it possible for a Landlord to enter his own standard e-mails to the System and make them available to other system users. Making a Landlord’s standard e-mails available to other service users is equivalent to giving consent to the Administrator to edit their grammar, style and spelling or translation content.

  5. The Administrator shall monitor e-mail exchanges to make sure that Landlord and Tenant are not establishing contact outside of the Service, and that no data is revealed to a Tenant that would make it possible to find or identify the Property outside of the Service. The e-mail correspondence may be thus monitored for proper names, addresses, internet pages, e-mail addresses, names and surnames.

  6. The Administrator reserves the right to terminate a Landlord’s contract, should the Landlord abuse any of the rules of communications specified above.

XVI. Comments

  1. The system makes it possible for Tenants to comment on the Properties offered through the Service.

  2. A comment made by a Tenant will instantly appear in the Service.

  3. When a comment appears in the Service the Landlord can:

  1. leave it without response

  2. respond to the Tenant’s comment once, following which the Tenant’s further comments are automatically blocked by the System.

  3. negotiate the content of the comment with the Tenant by using the one-off e-mail option. Choosing this option makes it impossible to use option b.

  1. A Landlord can publish positive comments in the System, which have been already published elsewhere, conditional on the fact that both their content and actual existence in the net can be reviewed by the Administrator.

  2. When taking advantage of this option, a Landlord may not change the content of the comments published in the Service or disclose only parts of such comments.

  3. The Administrator reserves the right to remove comments, especially those that have been published in violation of the rules set in this section.

  4. A Tenant may send a suggestion to a Landlord relating to the technical condition of the visited Property via the Service. These suggestions are not published in the generally accessible part of the Service but are only visible to the Landlord they are sent to, the Tenant who wrote them and the Administrator.

  5. The Administrator reserves the right to terminate the contract with a Landlord if the Landlord has taken no action to rectify the problem or has taken no steps to improve the technical condition of the Property i.e. has not remedied a defect.

 XVII. Contact with the Administrator

  1. When entering data into the system, a Landlord can choose the hours for contact with the Administrator, indirectly or via the Service.

  2. Failure to specify the office hours by a Landlord is understood as the license to open contact with the Administrator at any time necessary.

  3. The Administrator reserves the right to contact a Landlord at any time in emergency situations, such as failure to make the keys to the Property available to the Tenant at the agreed time and place.

XVIII. Landlord’s account.

  1. A Landlord shall make his password to the Service account available to others at his own risk

  2. The Administrator shall bear no responsibility for unauthorized access to a Landlord’s account in the Service, or for the loss of a password or making it available to the third party.

  3. The Administrator shall bear no responsibility for any damage caused by unauthorized access to a Landlord’s account by a third party.

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